Location: Tucson, Arizona, US
Type of Facility: Retirement Communities
Length of Involvement: 2018-2019
Watermark Retirement Communities
For this well-known group of senior living communities, we developed a world class hospitality program. By looking at all aspects of the recruiting, selecting, on-boarding, training, coaching, and evaluation process, we developed an Associate Engagement Program as well as redesigned the entire staffing process to ensure team engagement. We updated the new hire orientation program and ensured key elements to create a culture of commitment and associate development. We led the program and menu development within an existing community to create transformative programs for the residents and additionally offered pre-opening and opening projects with another community’s new Integrative Health & Wellness program. Our ongoing support of this client is directed at blending the art of hospitality into the science of operating and managing senior living communities.